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Privacy Policy

Last Updated: 24 October 2024

1. Introduction

Welcome to Peak Digital Limited. We are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (the “Site”). This Policy complies with the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, the Data Protection Act 2018 in the United Kingdom, and relevant privacy laws in Canada.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect and process personal data to provide and improve our services. We collect information in the following ways:

2.1. Information You Provide to Us

  • Contact Form 7 & Divi Form DB: We collect personal information that you provide when submitting forms on our Site. This may include your name, email address, phone number, and any other information you choose to provide.
  • Emails: If you contact us via email, we may keep a record of your correspondence.

2.2. Information We Collect Automatically

  • Google Analytics & WP Statistics: We use analytics tools to collect information automatically when you visit our Site. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on the Site, and other usage information. These tools help us understand how users interact with our Site and improve our services.
  • Cookies: We use cookies to enhance your experience on our Site. Cookies are small data files that are placed on your device. You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our Site. For more information, please see our Cookies Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and improve our services
  • To personalise your experience on our Site
  • To respond to your inquiries and provide customer support
  • To monitor and analyse usage and trends to improve the Site's performance and functionality
  • To detect, prevent, and address technical issues

4. Legal Basis for Processing (EU, UK Users)

If you are located in the EU or UK, we process your personal data based on the following legal grounds:

  • Consent: We will process your data if you have given explicit consent (e.g., when you submit a form on our Site).
  • Legitimate Interests: We may process your data if it is necessary for our legitimate interests, such as improving our Site and understanding how it is used.
  • Legal Obligations: We may process your data if it is necessary to comply with a legal obligation.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers (e.g., hosting providers, analytics providers) who assist us in operating the Site. These providers are bound by confidentiality agreements and are only authorised to use your information as necessary to provide services on our behalf.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Contact Form 7 & Divi Form DB Submissions: We store form indefinitely unless you request for them to be deleted.
  • Analytics Data: Information collected through Google Analytics and WP Statistics is retained according to Google's data retention policies.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: You have the right to request access to the personal information we hold about you.
  • Rectification: You have the right to correct or update your personal information if it is inaccurate or incomplete.
  • Erasure: You have the right to request that we delete your personal information.
  • Data Portability: You have the right to request that we transfer your data to another organisation, where applicable.
  • Withdraw Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. International Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country. However, we take measures to ensure that any such transfers comply with applicable data protection laws and that your information remains protected.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Peak Digital Limited
Email: [email protected]